Refund Policy

Effective as of December 2024

Our Commitment

We stand behind our products and services. If you're not completely satisfied with your purchase, we're here to help with our comprehensive refund policy.

Refund Eligibility

You may be eligible for a refund if:

  • You request a refund within 30 days of purchase
  • The product or service was not delivered as promised
  • You experienced technical issues that we cannot resolve
  • The purchase was made in error

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@moxrox.com.au
  2. Include your order number and reason for the refund request
  3. Provide any relevant documentation or screenshots
  4. Wait for our team to review your request

Processing Time

Once your refund request is approved:

  • Digital products: 3-5 business days
  • Physical products: 5-10 business days after we receive the returned item
  • Subscription services: Next billing cycle

Non-Refundable Items

Certain items are not eligible for refunds:

  • Customized or personalized products
  • Digital downloads after successful delivery
  • Services that have been fully rendered
  • Gift cards and promotional codes

Partial Refunds

In some cases, partial refunds may be granted:

  • Items returned in used or damaged condition
  • Items returned more than 30 days after purchase
  • Services partially used before cancellation

Exchanges

We offer exchanges for defective or incorrect items. Contact our support team to arrange an exchange within 30 days of purchase.

Contact Information

For refund requests or questions about our refund policy:

Email: support@moxrox.com.au

Phone: +61 2 8332 3001

Hours: Monday-Friday, 9 AM - 5 PM AEST

Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated effective date.